Forgot Password

If you forget the password for your Hotmail account then all you have to do is click on the option saying ‘Can’t access your account?’ on the Hotmail website and follow the onscreen instructions.

Sometimes, if you use the email account on a tablet or a smartphone, then it is easy to forget the password since you normally don’t have to enter it every time on the tablet or smartphone to check your emails.

When you click on the option saying ‘Can’t access your account?’, The next page will ask you to verify your Hotmail account ownership by sending a code to either a mobile/landline number or to the alternate email address that you specified on the account for recovery purposes.

Once you get a code sent to the email address or mobile phone, then you can simply enter that on the screen and reset your password straightaway.

This is how your screen will look when you keep entering a wrong password:

Forgot Hotmail Password

If the email address or the phone number specified on the account is an old one, which you do not use anymore, then you will not be able to verify the account ownership by getting a security code sent to it.

That is why, it is recommended to keep your recovery information up to date on the Hotmail account in case of any problems. In this situation, the only way of getting back into the account will be to fill out a long recovery form with all the correct information.

If you fail to provide the correct information on the recovery form, then you may not be able to get back into the Hotmail account.

What’s Next?

If you are unable to reset the password for your Hotmail account or if you are unable to verify the ownership of your Hotmail account,

Please contact us for Hotmail Support.